1. Who we are
This website is operated by Living Water Aruba, a pool maintenance, equipment and renovation service provider operating in Aruba. For privacy questions, contact info@livingwateraruba.com or +297 743 6551.
2. Information we collect
We may collect information that you voluntarily provide when you contact us or request a quote, including:
- Your name, telephone or WhatsApp number and email address.
- The location of the pool or property for which you request service.
- The service you are interested in and details included in your message.
- Communications and follow-up information related to your inquiry or service.
Our hosting provider may also process standard technical information such as IP address, browser type, requested pages, timestamps and security logs to operate and protect the website.
3. How we use information
We use personal information for legitimate business purposes connected with your request, including to:
- Respond to inquiries and prepare or follow up on quotes.
- Schedule, provide and support requested pool services.
- Maintain necessary business, service and customer records.
- Protect the website, prevent misuse and comply with legal obligations.
- Measure advertising performance when lawful analytics or advertising tools are enabled.
4. WhatsApp and other service providers
The quote form prepares a WhatsApp message containing the information you entered. When you submit the form, your browser opens WhatsApp and the information is transmitted only if you continue and send the message. WhatsApp is a service provided by Meta and its own privacy terms apply.
We may use hosting, communications, security, professional or advertising providers that process information on our behalf or under their own terms. We do not sell personal information. We may disclose information when required by law, to protect legal rights or in connection with a legitimate business transfer.
5. Cookies, analytics and advertising
At the date shown above, this website does not intentionally place non-essential analytics or advertising cookies. Links to WhatsApp, Instagram, Facebook and other services may allow those services to process information after you choose to visit them. See our Cookie Policy.
If we later activate Google Analytics, Google Ads, Meta Pixel or similar technologies, this policy and the Cookie Policy will be updated and consent controls will be introduced where required before non-essential tags run.
6. Retention and security
We retain information only for as long as reasonably needed to respond, provide services, maintain necessary records, resolve disputes and meet legal obligations. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.
7. Your choices and rights
You may ask what personal information we hold about you and request correction or deletion when we no longer have a lawful reason to retain it. You may also object to promotional communications. Send requests to info@livingwateraruba.com.
Personal information is handled with regard to applicable Aruban law, including the Landsverordening persoonsregistratie (National Ordinance on Personal Data Registration), AB 2011 no. 37.
8. Children and external websites
Our services and website are not directed to children, and we do not knowingly request personal information from children. We are not responsible for the content, security or privacy practices of linked third-party services.
9. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The current version and its last updated date will be published on this page.